Kleintieranästhesie. Schmerztherapie. Klinische Exzellenz.
General Terms and Conditions
VIEVAA Academy GmbH
Last updated: August 2026
1. Provider and Scope of Application
1.1. These General Terms and Conditions apply to contractual relationships between
VIEVAA Academy GmbH
Absberggasse 29/1/42
1100 Vienna
Austria
Company Register Number: FN 682519f
Company Register Court: Commercial Court of Vienna
VAT Identification Number: ATU83502112
Email: office@vievaa.com
hereinafter referred to as “VIEVAA”, and its customers and/or participants.
1.2. These General Terms and Conditions apply in particular to in-person courses, seminars, workshops, practical training sessions, live webinars and hybrid events booked directly with VIEVAA.
1.3. These General Terms and Conditions also apply where supplementary digital learning materials or online content are provided as part of an event booked directly with VIEVAA.
1.4. Separate contractual terms apply to on-demand courses, lectures and other digital services purchased independently via academy.vievaa.com or the Podia course platform. These terms are made available on the respective course platform.
1.5. Any deviating terms and conditions of a customer shall apply only if VIEVAA has expressly agreed to their applicability.
2. Consumers and Businesses
2.1. For the purposes of these General Terms and Conditions, consumers are persons for whom the relevant legal transaction does not form part of the operation of their business.
2.2. Businesses are persons or organisations for whom the relevant legal transaction forms part of the operation of their business.
2.3. Where these General Terms and Conditions contain different provisions for consumers and businesses, this will be expressly stated.
3. Services Provided by VIEVAA
3.1. VIEVAA provides veterinary continuing education and professional development events.
These include in particular:
- courses
- seminars
- workshops
- practical training sessions
- live webinars
- lectures
- hybrid events
- supplementary digital learning content
3.2. The content, scope, date and time, venue, language of instruction, participation requirements, number of participants and price are specified in the respective event description.
3.3. VIEVAA is entitled to change speakers, instructors, individual programme items, premises or the schedule for objective or organisational reasons, provided that such changes do not materially affect the content or overall character of the booked event.
3.4. VIEVAA does not guarantee any particular personal, academic, professional or economic outcome as a result of participation in an event.
4. Registration and Conclusion of Contract
4.1. The presentation of events on vievaa.com does not, as a general rule, constitute a legally binding offer to enter into a contract.
4.2. Registration may be made in particular via a registration form provided or linked on the website, by email or through another registration method specified for the respective event.
4.3. By registering, the participant submits a binding booking request or, where expressly stated as such during the respective booking process, a binding offer to enter into a contract.
4.4. The contract is concluded once VIEVAA expressly confirms participation or sends a corresponding binding booking confirmation.
4.5. An automatically generated acknowledgement confirming receipt of a form does not constitute acceptance of the registration unless expressly stated otherwise.
4.6. If the maximum number of participants has been reached, VIEVAA may reject further registrations or maintain a waiting list.
4.7. Participants are required to provide complete and accurate information when registering.
5. Prices and Payment
5.1. The prices stated for the respective event at the time of registration shall apply.
5.2. For consumers, the legally required final prices including VAT will be stated.
5.3. For offers directed exclusively at businesses, prices may be stated exclusive of statutory VAT, provided that this is clearly indicated.
5.4. Unless otherwise agreed, the invoiced amount must be paid within the payment period specified on the invoice.
5.5. VIEVAA may make the binding reservation of a place at an event conditional upon timely payment of the course fee, provided that this is communicated accordingly for the respective event.
6. Participation Requirements
6.1. Where specific professional qualifications, prior knowledge or other requirements are necessary for an event, these will be specified in the respective course description.
6.2. At practical events, participants must comply with the safety, hygiene and organisational instructions issued by VIEVAA and by the speakers and instructors.
6.3. Participants may be excluded from an event if, despite being instructed otherwise, they seriously or repeatedly breach safety instructions or if their conduct endangers persons, animals, facilities or the proper conduct of the event.
6.4. Any mandatory statutory rights of participants remain unaffected.
7. Certificates of Attendance and Certificates
7.1. Where a certificate of attendance or another certificate is provided for an event, it will be issued once the applicable requirements have been fulfilled.
7.2. VIEVAA may make the issuance of a certificate conditional, in particular, upon required attendance, completion of specified parts of the course or fulfilment of expressly communicated performance requirements.
7.3. A certificate of attendance or other certificate does not constitute a government-authorised professional qualification or an extension of an existing professional licence or authorisation unless expressly stated otherwise.
8. Statutory Right of Withdrawal for Consumers
8.1. Where a contract with a consumer is concluded at a distance, in particular via the internet, by email or through an online registration form, the consumer generally has the right, in accordance with the Austrian Distance and Off-Premises Contracts Act (Fern- und Auswärtsgeschäfte-Gesetz, FAGG), to withdraw from the contract within 14 days without giving any reason.
8.2. In the case of service contracts, the withdrawal period generally begins on the date on which the contract is concluded.
8.3. To exercise the right of withdrawal, the consumer must inform VIEVAA by means of a clear statement of their decision to withdraw from the contract.
The statement may be sent in particular by email or post to:
VIEVAA Academy GmbH
Absberggasse 29/1/42
1100 Vienna
Austria
Email: office@vievaa.com
8.4. The model withdrawal form contained in Section 24 may be used for this purpose but is not mandatory.
8.5. To comply with the withdrawal period, it is sufficient for the consumer to send the notification exercising the right of withdrawal before expiry of the 14-day period.
8.6. The statutory right of withdrawal exists independently of the voluntary cancellation options provided under Section 10. Any statutory right of withdrawal is not restricted by the cancellation conditions.
9. Commencement of Services During the Withdrawal Period
9.1. If, at the express request of a consumer, a service is to commence before expiry of the statutory 14-day withdrawal period, VIEVAA may begin providing the service before expiry of that period, provided that all statutory requirements are met.
9.2. Where required by law, before commencing performance VIEVAA will obtain an express declaration from the consumer requesting that performance begin before expiry of the withdrawal period.
9.3. If the consumer withdraws from the contract after validly requesting early commencement of performance, the consumer may, in accordance with the applicable statutory provisions, be required to pay an amount proportionate to the services already provided up to the time of withdrawal in relation to the total scope of the agreed services.
9.4. Where a service has been fully performed, the right of withdrawal may expire under the conditions provided by law, provided that the consumer expressly agreed in advance to commencement of performance before expiry of the withdrawal period and acknowledged that the right of withdrawal would be lost upon full performance of the contract.
9.5. Separate contractual terms apply to on-demand courses, lectures and other digital content purchased independently via academy.vievaa.com or Podia.
10. Voluntary Cancellation by Participants
10.1. The following cancellation conditions apply in addition to any statutory rights of withdrawal. Any existing statutory right of withdrawal is neither restricted nor replaced by these provisions.
10.2. Cancellations must be communicated to VIEVAA in text form, preferably by email to office@vievaa.com.
10.3. Unless different cancellation conditions have been expressly agreed for a particular event before conclusion of the contract, the following conditions apply:
Up to and including 30 calendar days before the start of the event:
Cancellation is free of charge. Any participation fees already paid will be refunded in full.
29 to 14 calendar days before the start of the event:
50% of the agreed participation fee will be charged as a cancellation fee. Any amount already paid in excess of this will be refunded.
From 13 calendar days before the start of the event:
100% of the agreed participation fee will be charged as a cancellation fee.
In the event of non-attendance without prior cancellation:
100% of the agreed participation fee will be charged.
10.4. The date on which VIEVAA receives the cancellation shall be decisive for calculating the applicable period.
10.5. The participant remains entitled to demonstrate that VIEVAA suffered no loss or a substantially lower loss as a result of the cancellation.
10.6. VIEVAA will appropriately take into account expenses saved as a result of the cancellation as well as any successful allocation of the vacant place to another participant.
11. Substitute Participant
11.1. Instead of cancelling, the registered participant may propose a substitute participant to VIEVAA.
11.2. The substitute participant must meet all participation requirements applicable to the event.
11.3. Transfer of the participation place requires the prior approval of VIEVAA. Such approval may not be refused without objective reason.
11.4. Where an appropriate substitute participant is accepted and assumes the participation place and the resulting contractual obligations, no cancellation fee will generally be charged.
12. Hybrid Events and Digital Components
12.1. In the case of hybrid events, the course may include digital preparatory materials, recorded lectures or other online content in addition to an in-person event.
12.2. Where digital components are made available before the in-person event, the applicable statutory provisions governing digital services and the right of withdrawal shall additionally apply to those components.
12.3. Where, at the express request of the participant, performance of a digital component begins before expiry of an applicable withdrawal period, this will take place only after the declarations and information required by law have been provided.
12.4. Statutory consumer rights are not restricted by the voluntary cancellation conditions contained in these General Terms and Conditions.
13. Cancellation of an Event by VIEVAA
13.1. VIEVAA may cancel an event for good cause.
Good cause may include in particular:
- illness or unforeseeable unavailability of essential speakers or instructors
- force majeure
- measures imposed by public authorities
- unforeseeable unavailability of necessary event premises or facilities
- circumstances making the safe or proper conduct of the event impossible
- failure to reach a previously specified minimum number of participants
13.2. If an event is cancelled in full and no replacement date is agreed, any participation fees already paid to VIEVAA for that event will be refunded in full.
13.3. Further claims, in particular claims for reimbursement of travel, accommodation, catering or other third-party costs, shall exist only to the extent that VIEVAA is responsible for such costs under mandatory statutory provisions.
14. Rescheduling of an Event
14.1. If an event cannot be held on the scheduled date for objective reasons, VIEVAA may offer a replacement date.
14.2. Participants will be informed of any rescheduling as early as reasonably possible under the circumstances.
14.3. If a participant is unable or does not wish to attend on the replacement date, the booking may be cancelled. Any participation fee already paid for the respective event will be refunded.
14.4. Alternatively, the participant may agree to transfer the booking to another suitable event.
15. Changes to the Event Programme
15.1. Changes to individual speakers, instructors, programme items or schedules do not automatically entitle a participant to cancel free of charge, provided that the event as a whole remains substantially equivalent in content and its essential character is preserved.
15.2. If the essential content of an event is materially changed, participants‘ statutory rights remain unaffected.
16. Course Materials and Intellectual Property
16.1. All teaching materials and content provided as part of an event are intended exclusively for the personal use of the respective participant unless expressly agreed otherwise.
16.2. This applies in particular to:
- presentations
- scripts and written course materials
- illustrations
- videos
- photographs
- course documents
- graphics
- tables
- digital learning content
- other teaching materials
16.3. Reproduction, publication, distribution, making available to the public, commercial use or any other exploitation beyond the limitations and exceptions permitted by copyright law is not permitted without the corresponding consent of the rights holder.
16.4. Audio, video, photographic or screen recordings of events by participants are permitted only with the prior express consent of VIEVAA and, where applicable, the affected speakers and participants.
17. Professional and Veterinary Disclaimer
17.1. The events and content provided by VIEVAA are intended for veterinary continuing education and professional development.
17.2. The content provided does not replace the individual professional assessment of a specific patient.
17.3. Any application of techniques, procedures, medicinal products, dosages or treatment approaches taught during an event is undertaken under the individual professional responsibility of the respective practitioner.
17.4. When implementing such techniques or approaches in practice, all applicable legal, professional, medicinal-product-related and professional standards and requirements of the respective country must be observed.
17.5. Content provided during a continuing education event does not constitute individual veterinary treatment or a specific treatment recommendation for a particular patient.
18. Liability
18.1. VIEVAA shall be liable in accordance with the applicable statutory provisions.
18.2. To the extent permitted by law, liability for property damage and financial loss caused by slight negligence is excluded.
18.3. This exclusion of liability does not apply to personal injury, damage caused intentionally or by gross negligence, or in any other cases in which a limitation or exclusion of liability is prohibited by law.
18.4. With regard to consumers, all mandatory statutory liability provisions remain unaffected.
19. Data Protection
19.1. VIEVAA processes personal data in accordance with the applicable data protection laws.
19.2. Further information regarding the processing of personal data is provided in the Privacy Policy published on vievaa.com.
19.3. Separate privacy information provided there applies to data processing associated with on-demand services booked independently via academy.vievaa.com or Podia.
20. Governing Law
20.1. Austrian law shall apply, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).
20.2. In relation to consumers, this choice of law applies only insofar as it does not deprive them of the protection afforded by mandatory provisions of the law of the country in which they have their habitual residence.
21. Jurisdiction
21.1. For contracts with businesses, the court having subject-matter jurisdiction in Vienna shall, to the extent permitted by law, be agreed as the place of jurisdiction.
21.2. For consumers, the statutory provisions governing jurisdiction shall apply exclusively.
22. Final Provisions
22.1. If individual provisions of these General Terms and Conditions are or become wholly or partially invalid or unenforceable, this shall generally not affect the validity of the remaining provisions.
22.2. In relation to consumers, any invalid provisions shall be replaced by the applicable statutory provisions.
22.3. Amendments or additions to these General Terms and Conditions shall apply only to future contracts unless expressly agreed otherwise with the respective customer.
23. Withdrawal Information for Consumers
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the date on which the contract is concluded.
To exercise your right of withdrawal, you must inform us at:
VIEVAA Academy GmbH
Absberggasse 29/1/42
1100 Vienna
Austria
Email: office@vievaa.com
by means of a clear statement, for example by email or by a letter sent by post, informing us of your decision to withdraw from this contract.
You may use the model withdrawal form provided in Section 24 for this purpose. Use of this form is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we will generally reimburse all payments received from you in connection with the withdrawn contract without undue delay and no later than 14 days from the date on which we receive notification of your withdrawal.
Unless expressly agreed otherwise with you, we will generally use the same means of payment for the reimbursement that you used for the original transaction.
You will not incur any additional charges as a result of the reimbursement.
Services That Have Already Commenced
If you expressly requested that the provision of a service begin during the withdrawal period and subsequently withdraw from the contract within that period, you may be required to pay a reasonable amount for the services already provided up to the time of withdrawal.
This amount corresponds to the proportion of the services already provided in relation to the total scope of the services agreed under the contract.
Where the service has been fully performed, the right of withdrawal may expire under the conditions provided by law if you expressly consented to commencement of performance before expiry of the withdrawal period and confirmed that you understood that you would lose your right of withdrawal once the contract had been fully performed.
Mandatory statutory consumer rights remain unaffected.
24. Model Withdrawal Form
If you wish to withdraw from the contract, you may use this form.
Use of this form is not mandatory. A clear statement sent by email, post or by any other legally permissible method is also sufficient.
Model Withdrawal Form
To:
VIEVAA Academy GmbH
Absberggasse 29/1/42
1100 Vienna
Austria
Email: office@vievaa.com
I/We () hereby give notice that I/we () withdraw from the contract concluded by me/us (*) for the provision of the following service and/or participation in the following event:
Name of course / event:
…………………………………………………………………………
Date of booking or conclusion of contract:
…………………………………………………………………………
Name of consumer(s):
…………………………………………………………………………
Address of consumer(s):
…………………………………………………………………………
Email address, optional:
…………………………………………………………………………
Date:
…………………………………………………………………………
Signature of consumer(s):
…………………………………………………………………………
Only required if this form is submitted on paper.
(*) Delete as appropriate.
VIEVAA Academy GmbH
Absberggasse 29/1/42
1100 Vienna
Austria
Company Register Number: FN 682519f
Company Register Court: Commercial Court of Vienna
VAT Identification Number: ATU83502112
Email: office@vievaa.com
Last updated: August 2026
